Hardship Assistance
If you’re an existing customer experiencing financial difficulty, you should contact us as soon as possible, as we may be able to assist.
Lumi will work with you in good faith and in accordance with our policies to assist you in meeting your financial obligations.
We may request further information regarding your circumstances in order to review your request for assistance.
The information requested may depend on your specific circumstances, but may include:
Statement of Financial Position
Bank Statements
What kind of assistance is being requested
How long the assistance is required
Information and documents specific to your situation
Generally, Lumi will request this information to be provided within 7 days. After reviewing the supporting information, Lumi will notify you of the outcome for the request for assistance.
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